I have a habit of checking my ratings after a night of driving. Idk if other drivers do this but ratings are important to Uber and to me. I look at my all-time trips, how many were rated and then how many were 5 stars. Uber wants their drives to provide the best Uber experience possible and I agree with that. It's all about customer service. At my day job, we refer to it as ECC and it's vital to maintaining to a high standard.
I've been hovering around a. 4.7 rating for a bit. Not great(in my eyes) but I do a mental checklist of potential problems/issues that could affect my ratings from the drives the night before.
Uber gives all their partners a breakdown of ratings, problems reported and pro tips for the drivers to use as guidelines.
Things seem to have gone well last night. I try to get a read on my passengers as they get into my car and also during the ride. Like I said, there weren't any signs that I might receive a less than favourable rings. However, I got ZINGED!! 😳
Where did it go wrong and when?
Was it the lady who was concerned about Surge pricing? Surge pricing, I have no control over. Best to check when it's happening and plan the ride accordingly. Was it the young couple off to a night on the town at a supper club for dinner and dancing? She called to tell me that I had missed the turn. I informed her that there was a motorcyclist following too close and for fear of causing a bad accident, I turned at the next corner. Did she feel that the pick up wasn't timely? Mind you, I waited from them to come outside once I arrived at their apartment complex. Who was it? Why? What could I have different done to prevent it? Questions...questions.
Alas and alack...I may never know. 😏
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